Shipping policy

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Shipping Policy

Effective Date: 01/07/2026

At Stoneville BBQ, we work hard to ensure your order arrives safely and as quickly as possible. Please review our shipping policy below for information regarding processing times, delivery expectations, and shipping charges.

Order Processing

Orders are typically processed within 1-2 business days of receiving payment.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods, holidays, or peak trading times, processing times may be slightly longer.

Shipping Areas

We currently ship throughout Australia.

If you require delivery outside Australia, please contact us before placing your order to discuss available options.

Shipping Rates

Shipping charges are calculated at checkout based on:

Delivery location
Package weight and dimensions
Selected shipping method

Any applicable shipping costs will be clearly displayed prior to payment.

Delivery Timeframes

Estimated delivery times are:

Location	Estimated Delivery Time
Perth Metro	1-3 business days
Regional Western Australia	3-7 business days
Interstate	5-10 business days

Please note that these timeframes are estimates only and may vary depending on carrier performance, weather events, and other factors outside our control.

Tracking Your Order

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring delivery updates using the tracking information supplied.

Authority to Leave

Unless otherwise requested, our delivery partners may leave parcels in a safe location if no one is available to receive the delivery.

If you require a signature on delivery, please note this during checkout where available.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the damaged item and packaging
A description of the issue

We will investigate the matter and work towards a suitable resolution as quickly as possible.

Incorrect Shipping Information

Customers are responsible for ensuring their shipping details are accurate at the time of purchase.

Additional freight charges may apply if an order must be re-shipped due to incorrect or incomplete address details.

Delayed Deliveries

While we work with reputable freight providers, delays can occasionally occur that are outside our control. Stoneville BBQ is not liable for delivery delays caused by: