Terms of service

Stoneville BBQ – Terms of Service

OVERVIEW

Welcome to Stoneville BBQ. Throughout the site, the terms “we”, “us” and “our” refer to Stoneville BBQ. Stoneville BBQ operates this website and online store, including all related information, content, features, tools, products and services in order to provide you with a curated online shopping experience (the “Services”).

Our Services are hosted by Shopify, which enables us to provide our products and Services to you.

These Terms of Service (“Terms”) govern your access to and use of our Services, including purchasing products from our online store. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you must not use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are at least 18 years of age or the age of majority in your state or territory of residence.

To access certain features or make purchases, you may be required to provide personal information including your name, email address, billing details, shipping address and payment information. You agree that all information provided is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account information and for all activity conducted under your account.

SECTION 2 – OUR PRODUCTS

Stoneville BBQ sells BBQ seasonings, rubs and related food products online within Australia.

Our products are manufactured and packed by Whittingtons Pty Ltd for Stoneville BBQ and distributed by Stoneville BBQ.

We make every effort to accurately display product descriptions, ingredients, colours, packaging and images. However:

product appearance may vary slightly between batches;
colours may appear differently depending on your device settings; and
packaging may change from time to time without notice.

All products are subject to availability and we reserve the right to discontinue products or limit quantities at any time.

SECTION 3 – FOOD PRODUCTS AND ALLERGENS

Our products are food products intended for consumption.

While we take care to accurately disclose ingredients and allergen information, our products may be manufactured in facilities that also process allergens including but not limited to:

gluten
dairy
soy
sesame
nuts

Customers are responsible for reviewing product ingredients and determining whether products are suitable for their dietary requirements or allergies prior to consumption.

Heat and flavour intensity are subjective and may vary between customers.

SECTION 4 – ORDERS

By placing an order, you are making an offer to purchase products from Stoneville BBQ.

We reserve the right to accept or reject any order for any reason, including product availability, pricing errors, suspected fraud or suspected resale activity.

An order is not accepted until payment has been received and we have issued an order confirmation.

Once an order has been processed, we may not be able to cancel or modify it.

SECTION 5 – PRICING AND PAYMENT

All prices listed on our website are in Australian Dollars (AUD) and include GST where applicable unless otherwise stated.

Shipping charges are calculated separately at checkout.

We reserve the right to change pricing, promotions and product availability at any time without notice.

You agree to provide accurate and complete payment information for all purchases made through our Services.

SECTION 6 – SHIPPING AND DELIVERY

We currently ship within Australia.

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather events, public holidays or circumstances outside our reasonable control.

Risk in products passes to you upon delivery to the shipping address provided in your order.

If a parcel is returned to us due to an incorrect address supplied by the customer, additional shipping charges may apply.

SECTION 7 – RETURNS AND REFUNDS

Returns and refunds are subject to our Refund Policy available on our website.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website, including logos, branding, product names, text, graphics, images and designs, is the property of Stoneville BBQ or its licensors and is protected by Australian intellectual property laws.

You may not reproduce, copy, distribute or commercially exploit any content from our Services without our prior written permission.

Stoneville BBQ branding, logos and product names may not be used without written consent.

SECTION 9 – THIRD-PARTY SERVICES

Our website may contain links to third-party websites, services or tools, including Shopify-powered functionality and payment gateways.

We are not responsible for the content, accuracy or practices of third-party websites or services.

Your use of third-party services is at your own risk and subject to the relevant third-party terms and policies.

SECTION 10 – PRIVACY

Your submission of personal information through our store is governed by our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be processed by Shopify and its service providers in accordance with Shopify’s Privacy Policy.

SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, feedback, comments, photos or other content to us, you grant Stoneville BBQ a non-exclusive, royalty-free, perpetual licence to use, reproduce and publish that content for marketing, promotional and operational purposes.

You agree not to submit unlawful, misleading, defamatory or offensive content.

We reserve the right to remove any content at our discretion.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, shipping or availability.

We reserve the right to correct errors and to update information or cancel orders where necessary.

SECTION 13 – PROHIBITED USES

You must not use our Services:

for unlawful purposes;
to interfere with website security;
to distribute malicious software;
to scrape, harvest or extract data from the website;
to infringe intellectual property rights; or
to engage in fraudulent or abusive conduct.

We reserve the right to suspend or terminate access to our Services where we believe these Terms have been breached.

SECTION 14 – DISCLAIMER

To the maximum extent permitted by law, our Services and products are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access to the website or that the website will be error-free.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees or rights under the Australian Consumer Law.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Stoneville BBQ shall not be liable for any indirect, incidental or consequential loss arising from the use of our Services or products.

Where liability cannot be excluded under Australian law, our liability is limited, at our option, to: